Will COVID-19 affect my delivery?
While NSPRE™ is taking extra precautions during this time, it will not affect or delay our processing times. On behalf of all shipping carriers, a delay may occur in their processing and delivery times.
How long will it take to receive my order?
Free shipping takes 5-7 days to arrive for all United States orders. International orders can take up to 15 days for delivery. Express shipping is 1-3 days for all United States orders and 2-4 days for International.
How does NSPRE™ ship orders?
We use USPS and UPS for all United States and International orders. In cases where there are extreme delays with shipping carriers, we will use the next best delivery option.
What happens if my order is lost or damage in transit?
Upon shipping, NSPRE™ Electronics will not be responsible for the loss or damage to the package once your order has left our facility. In most cases, we are not liable to re-send or re-issue products in case of accidents or parcels being lost, stolen or damaged while in transit.
We will work closely with the shipping carrier to provide a solutions and file proper claims to help resolve any delivery issues. If a package is lost or damaged in transit, please follow the proper steps to file a claim with United States Postal Services.
What if I want to cancel my order after shipping?
Orders are processed within 2 hours of ordering. All orders placed before 1PM CST, will be shipped by 4PM CST the same day. If your item has already left our facility, you will have to resend your item back to NSPRE™ to have your order refunded.
Return Policy / FAQ
How long do I have to return my item for a full refund?
All orders can be returned for a full refund within 14-days. The 14-day money back guarantee starts on the day your order is marked delivered.
Am I refunded shipping cost?
No, all orders are refunded the product/s price only. Shipping is not included in refund total.
When are refunds processed?
Refunds are processed after your order has been returned to our facility. Please understand that devices must be inspected before a refund is issued. Refunds are not issued while item/s are in transit. After inspection, orders are processed within 24-hours.
Are there any fees associated with returns?
Due to a returned product being opened and/or used, an $8 restocking fee will be deducted from your refund total. If you are returning multiple items, a $8 fee will be charged for each item.
Damages of any kind can result in not receiving a full refund on your item/s and may incur penalties.
Upon receiving your order, please check all of your device's functionalities, activations ability, and features. Returns after 14-days are prohibited on all products. A tracking on returns is recommend for proof of shipping and to keep track of your item while in transit.
Returns can be shipped to:
Tesix Wireless Network
ATTN: NSPRE Electronics, LLC
39 Dexter Ave. Unit 211
Montgomery, AL 36104
NSPRE™ reserves the right to decline a returns for any reason mentioned above and resend your purchase back to original address.
Exchanges will only be optional if inventory is available. Exchanges after 7 days are prohibited. To qualify for an exchange, your item must be unopened, does not display wear/tear or usage of any kind.
NSPRE™ reserves the right to decline an exchange for any reason and resend your purchase back to original address.